Shipping & Returns
SHIPPING AND RETURNS
We ship worldwide with CTT
Portugal: €8
Spain: 9€
Europe zone 2: 15€ (Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Lithuania, Czech Republic)
Europe zone 3: 15€ (Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden)
Israel: €25
PAYMENT METHODS
In the online store, the payment methods are: Paypal
as indicated in the payment menu at the end of the purchase, no other means of payment being accepted.
CONFIRMATION OR CANCELLATION
After making her purchase, the Customer will receive an automatic email confirming the transaction.
Your order will only be processed after confirmation of the respective payment. In the event of non-payment or non-compliance or non-confirmation of these General Conditions, ZIKGER reserves the right not to accept the customer's order, or to cancel it, even after automatic confirmation.
ZIKGER reserves the right not to confirm and/or proceed with the delivery of the products ordered by the Customer, regardless of the reason and exempt from liability for any damages or costs, if:
– the occurrence of any unforeseeable event or change in current circumstances that may affect production, transport and the respective costs, or that cause abnormal increases in the prices of raw materials;
– if, for any reason, it is impossible to collect and receive the respective payment;
– if the ordered products are no longer available;
– if the order has been placed with errors in the essential data for the delivery of the order;
– if the order is flagged by the website's security systems as an incorrect, irregular order and/or considered fraud.
In any of the aforementioned cases, ZIKGER will inform the Customer by e-mail and/or telephone of the situation where it is impossible to confirm the sale and the consequent cancellation of the order, assessing the need to return the amount of the items on a case-by-case basis.
DELIVERY
ZIKGER offers two types of delivery for online purchases:
- CTT Delivery at the address indicated by the customer.
- Order collection at our store.
In cases where the Customer opts for the transport service for delivery to the indicated address, it is ensured by our distribution partner - CTT.
If you wish to submit a claim related to the unloading and/or delivery, this should be sent by email to the distributor, following the procedures stipulated by them.
For picking up orders in store, the customer will receive an email as soon as the order is available to be picked up ("Your order is ready for PICK UP").
DELIVERY TIME
For orders with delivery to the address indicated by the customer:
You should receive the order confirmation ready to be sent or collected within 4 working days after payment. If you have not received an email in your inbox, we recommend that you check your spam before contacting us.
ATTENTION: In peaks of high sales flow (ex: collection launches, party season, etc.) we are not always able to meet the 4 business day delivery deadline. If you have an urgent need to receive your order, please contact us via email at zikgerglobal@gmail.com. We are a small team but we help whenever we can :)
In case of orders sent to the indicated address:
Mainland Portugal: orders placed before 12h are delivered on the following business day; Orders placed after 12pm will be delivered within 48 business hours
Portugal Ilhas: orders will be delivered between 2-3 business days
Europe zone 2 and 3: between 4-5 working days.
Rest of the world: up to a maximum of 10-14 business days.
For pre-order items, the delivery time mentioned on the product page is the time frame in which we estimate to ship the items. Arrival at destination will always depend on location and delivery time.
In the event of a delay due to force majeure, ZIKGER undertakes to inform the Customer and do its best to resolve the situation quickly.
For orders picked up at our store:
The customer will receive an email as soon as the order is available to be picked up at the showroom. Subsequently, you must schedule the collection at ZIKGER
If for some reason you cannot attend the scheduled collection, you must notify us as soon as possible.
EXCHANGES / RETURNS / COMPLAINTS
The customer has up to 14 calendar days after receiving his order to exchange his item. We do not accept exchanges that exceed this deadline.
For exchanges whose chosen delivery method was collection at the showroom, the 14-day period is calculated from the date on which the Customer collects it.
To make your exchange, you must write us: zikgerglobal@gmail.com by email to inform that you wish to make the exchange.
Exchanges are made by mail and all shipping costs are borne by the customer.
To exchange, simply place the item in the original closed packaging/bag and send it to us at the address that we will indicate in the email. The item cannot be damaged, worn, unlabeled or dirty. If this happens, we will not make the exchange.
You must never send your order back to us without our authorization, so we are not responsible for its non-arrival.
ZIKGER is not responsible for the loss of orders, the shipping being the sole responsibility of the carrier, post office or delivery service chosen by the customer. The customer should only send his order for exchange after contacting zikgerglobal@gmail.com by email and waiting for our instructions. There is no cost associated with sending the new part for which the customer wishes to exchange.
RETURNS
The customer has up to 14 calendar days after receiving his order to return his item. We do not accept returns that exceed this deadline.
For returns whose chosen delivery method was collection at the showroom, the 14-day period is calculated from the date on which the Customer collects it.
To make your return, you must write us: zikgerglobal@gmail.com by email to inform that you wish to make the exchange.
Returns are made by mail and all shipping costs are borne by the customer.
To return, simply place the item in the original closed packaging/bag and send it to us at the address that we will indicate in the email. The item cannot be damaged, worn, unlabeled or dirty. If this happens, we will not issue a refund.
You must never send your order back to us without our authorization, so we are not responsible for its non-arrival.
Only the value of the pieces is refunded, not including the shipping costs charged at the time of purchase. It may take between 5-10 business days for the money to arrive in the Customer's account.
You can also deliver your return to our showroom, free of charge, with all the components inherent to the purchase. In these cases, the refund may not be immediate.
ZIKGER is not responsible for the loss of orders, the shipping being the sole responsibility of the carrier, post office or delivery service chosen by the customer. The customer should only send his order for return after contacting ZIKGER by email and waiting for our instructions.